Frequently Asked Questions

Everything you need to know about Janovum and our AI-powered business solutions. Can't find your answer? Book a free consultation and we'll walk you through it.

💡 General
What is Janovum?

Janovum is an AI-powered business automation company. We provide intelligent tools that handle your phone calls, customer inquiries, email follow-ups, appointment scheduling, and more — all running 24/7 in the cloud without you lifting a finger. Think of us as your always-on digital team.

How does it work?

We set up AI systems custom-trained on your business — your services, pricing, hours, and FAQs. Once configured, the AI handles customer interactions automatically. Calls get answered, appointments get booked, leads get followed up on, and you see everything in a real-time dashboard. It runs in the cloud so there's nothing to install on your end.

What does the AI actually do?

The AI can:

  • Answer your business phone line 24/7 with natural, human-like conversation
  • Book appointments directly into your calendar
  • Answer customer questions about your services, pricing, and hours
  • Route urgent calls to you or your team
  • Send automated follow-up emails to leads
  • Run email campaigns and respond to inquiries
  • Track everything in a dashboard you can access anytime
Do I need to do anything to keep it running?

No. Everything runs on its own in the cloud. Once we set it up, the AI handles calls, books appointments, and follows up with customers automatically. You just check your dashboard whenever you want to see how things are going. If your business info changes (new hours, new services, etc.), just let us know and we'll update the AI.

What types of businesses does Janovum work for?

Any business that gets phone calls or customer inquiries. We work with real estate agents, restaurants, medical offices, law firms, home service companies (plumbing, HVAC, electrical), salons, auto shops, and more. If your business talks to customers, we can automate it.

📞 AI Receptionist
How does the AI Receptionist work?

When someone calls your business number, the AI picks up instantly. It sounds natural — like a real person at the front desk. It listens to what the caller needs, gives accurate answers based on your business info, and can book appointments, take messages, or route the call to you. It works 24/7, including nights, weekends, and holidays.

Do I get my own phone number?

Yes! You get a dedicated business phone number. You can forward your existing number to it, or use the new number directly on your website, business cards, and ads. Callers will never know they're talking to AI — it sounds completely natural.

Will callers know it's AI?

No. The AI uses advanced voice technology that sounds natural and human. It uses casual language, contractions, and conversational tone — just like a real person picking up the phone. Most callers have no idea they're talking to AI.

What if I already have a receptionist?

Our AI handles the calls your receptionist can't — after hours, weekends, lunch breaks, high-volume periods, or when they're busy with another caller. Think of it as backup that never calls in sick. Many clients use both and let the AI pick up the overflow.

Can the AI transfer calls to me?

Yes. The AI can be configured to route urgent or specific calls directly to you or a team member. You set the rules — certain keywords, VIP callers, or emergency situations can trigger an immediate transfer.

Can the AI book appointments?

Yes. The AI checks your available time slots and books appointments directly during the call. The caller picks a day and time, the AI confirms it, and you see it instantly in your dashboard. No double-bookings — the AI knows what's already scheduled.

Can I listen to the calls?

Yes. Every call is logged in your dashboard with the full transcript and recording. You can review any call, see exactly what was said, and make sure the AI is handling things the way you want.

💰 Pricing & Billing
How much does it cost?

$1,000 one-time setup fee — covers configuration, AI training on your business, dedicated phone number, and first month of service.

$500/month ongoing — covers 24/7 AI receptionist, dashboard access, email automation, support, and continuous optimization.

That's it. No hidden fees, no per-minute charges, no surprises.

What's included in the monthly fee?
  • 24/7 AI Receptionist — unlimited calls
  • Dedicated business phone number
  • Full Janovum Dashboard access
  • Email automation & lead response
  • Call logs, transcripts, and analytics
  • Weekly/monthly performance reports
  • Ongoing AI optimization and support
What's NOT included?

The standard package covers everything most businesses need. Optional add-ons are available separately:

  • Website development — $500 one-time
  • Social media bot — $200/month
  • Email campaign automation — $150/month
  • Additional AI agents — $250/month each
Are there per-minute or per-call charges?

No. The $500/month covers unlimited calls. Whether your AI handles 10 calls a day or 100, the price stays the same.

How do I pay?

We accept Zelle, PayPal, Bank Transfer (ACH), and Cash App. Monthly invoices are sent on the 1st of each month and are due within 15 days.

Can I cancel anytime?

Yes. There's a short initial term (typically 3 months), and after that it's month-to-month. Cancel anytime with 30 days written notice. The setup fee is non-refundable, but there are no cancellation penalties. We keep clients because they love the service, not because they're locked in.

Setup & Onboarding
How fast can I get set up?

Most clients are fully live within 3-5 business days after signing. We handle everything — phone setup, AI training, dashboard configuration, email automation. You just give us your business info and we do the rest.

What do you need from me to get started?

Just the basics about your business:

  • Business name, address, phone, email
  • Services you offer and pricing
  • Business hours
  • Common questions customers ask
  • How you want appointments handled

We'll send you a simple onboarding form after you sign up. Takes about 10 minutes to fill out.

Do I need to install anything?

No. Everything runs in the cloud. You access your dashboard through any web browser — phone, tablet, or computer. No apps to download, no software to install, no IT required.

What happens during the demo call?

It's a casual 15-20 minute Google Meet call. We'll learn about your business, show you a live demo of the AI receptionist in action, answer all your questions, and if you're ready, we can get you set up right on the call. No pressure, no hard sell.

📊 Dashboard & Tools
Can I see how the AI is performing?

Absolutely. You get full access to the Janovum Dashboard where you can see every call, read transcripts, track appointments, monitor AI performance, view income tracking, and check analytics — all in real time from your phone or computer.

Can I make changes to what the AI says?

Yes. Just let us know and we'll update the AI's responses, greetings, scripts, or workflows. Non-critical changes are done within 2 business days. You can also update your business info anytime through the dashboard or by contacting us.

Do I get reports?

Yes. You'll receive performance reports covering call volume, appointment bookings, AI response quality, and customer engagement. Reports can be delivered weekly or monthly — your choice. Plus, all data is available in real-time on your dashboard.

🔒 Security & Data
Is my data safe?

Yes. All data is encrypted in transit and at rest. We never sell or share your business data with third parties. Call recordings, transcripts, and customer information are stored securely and accessible only to you and authorized Janovum personnel.

Who can see my call data?

Only you and the Janovum team managing your account. We don't share your data with other clients or third parties. Your dashboard is password-protected and only accessible with your credentials.

What happens to my data if I cancel?

Your data remains available for export for 30 days after cancellation. During that window you can download call logs, transcripts, customer records, and any other data. After 30 days, it's permanently deleted from our servers.

💬 Support
What if something breaks?

We monitor all systems 24/7. If anything goes wrong, we detect it immediately and fix it remotely — most of the time before you even notice. For critical outages, we respond within 2 hours regardless of time or day. You'll never have to troubleshoot anything yourself.

How do I reach Janovum if I need help?

Multiple ways:

  • Phone: +1 (833) 958-9975 — our AI assistant is available 24/7
  • Email: We respond within 1 business day
  • Dashboard: Submit requests directly from your dashboard
  • Scheduled calls: Monthly check-in calls with your account manager

For urgent issues, call us directly and we'll prioritize it.

Do you offer training?

Yes. During onboarding we walk you through everything — your dashboard, how to read reports, how to request changes, and how the AI works. If you ever need a refresher, just ask and we'll hop on a call.

No questions match your search. Try different keywords or book a demo to ask us directly.

Still have questions?

Book a free demo and we'll answer everything personally.

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